The Reentry Welcome Center is a place where people returning home from prison will feel welcomed and receive support. It provides information, referrals, and services related to basic needs, housing, substance abuse, mental health, medical, employment, identification, and more. The Center serves people who identify as male, female, neither of these, both, or another gender.
Community Partners in Action has trained staff on-site to assess the immediate needs of participants. Some participants will receive short-term case management to provide supports while community referrals are being coordinated. Computer and telephone access also are available.
Key to the Center’s success is the support services from community partners. They ensure that everyone they assist receives quality and timely services.
“When we are incarcerated, we are a family. So when we get home, we go to our other family and they don’t know about being incarcerated….They don’t know about the programs that we need.
“If there’s a program that we can come home to, that’s an extended family, that really understands where we are coming from and where we need to go, that would be great. I mean just one place we can go for this support.”
— Returning Citizen Living in the Greater Hartford Area
What to Expect at the Center
The Reentry Welcome Center is open to anyone who is formerly incarcerated or who has a family member or friend who has been formerly incarcerated and is seeking basic information on programs and resources. Our priority is to provide navigation services for individuals who have been released to the community “end of sentence” (EOS) within the last 90 days. “EOS” means the person is not on Parole and/or Probation upon release.
Each participant at the Reentry Welcome Center will be treated with respect and dignity. When an individual is dropped off at the Center by the Department of Correction, they will receive a special orientation and brief assessment to triage their needs and determine next steps. Some individuals may need to be referred to additional community providers for specialized services and supports.
Why a Reentry Center?
The Reentry Welcome Center is important because it provides people returning home from prison access to support, information, resources, and referrals to vital services in one location. These services are key to an individual’s successful reintegration back into our community.
The Center will provide the necessary services and opportunities for individuals who are seeking the support to help them rebuild their lives, reunify with their families and become productive members of our community. Ultimately, this will create a safer community for all.
The Reentry Welcome Center was made possible by an Innovation Grant awarded to Community Partners in Action by the Hartford Foundation for Public Giving. The City of Hartford is our strategic partner and is providing City Hall as the location for the Center. Similar reentry programs are in New Haven, Bridgeport, and Waterbury CT.
More Information about the Reentry Welcome Center
Greater Hartford Reentry Center Plan: The Greater Hartford Reentry Center Plan is a research study commissioned by Community Partners in Action. The study’s recommendations guided the development of the Reentry Welcome Center. Read the Report
Reentry Welcome Center Advisory Committee: The Advisory Committee provides valuable expertise and leadership for the Center. Committee Members
Location and Hours: The Center is open Monday through Friday from 8:00 a.m. to 4:00 p.m. It is located on the ground floor of City Hall at 550 Main Street in Hartford, CT.
The Center can be accessed through the Prospect Street entrance in the back of City Hall. Metered parking is available on the street, at the Hartford Public Library, and in other parking lots.
Supervising Case Manager
Deb Rogala, LCSW
Program Operations Director
Office: (860) 271-7209
Reentry Welcome Center
550 Main Street, Ground Floor
Hartford, CT 06103
Tel: Main - 860 263-8476
Hours: Monday - Friday, 8:00 am - 4:00 pm