Reentry Welcome Center

The Reentry Welcome Center is a place where individuals returning home from incarceration can feel welcome and receive support. The Center provides information, referrals, and services such as basic needs; housing; substance abuse/mental health; medical; employment; identification; and so much more. Computer and telephone access is also available.

CPA has trained staff on-site to assess the immediate needs of all participants. Some may receive short-term case management to help provide additional support until appropriate community referrals can be coordinated.

Key to the Center’s success is the services and support provided by community partners. They work to ensure participants receive quality services in a timely manner.

“When we are incarcerated, we are a family. So when we get home, we go to our other family and they don’t know about being incarcerated….They don’t know about the programs that we need.

“If there’s a program that we can come home to, that’s an extended family, that really understands where we are coming from and where we need to go, that would be great. I mean just one place we can go for this support.”

— Returning Citizen Living in Greater Hartford

What to Expect at the Center

The Reentry Welcome Center is open to anyone who is formerly incarcerated or who has a family member or friend who has been formerly incarcerated and is seeking basic information on programs and resources. A priority is to provide navigation services for individuals who have recently been released to the community “end of sentence” (EOS) within the last 90 days.  EOS means the individual is not on Parole and/or Probation upon release.

Each participant of the Reentry Welcome Center will be treated with respect and dignity. When an individual is dropped off to the Center by the Department of Correction (CT DOC), they will receive a special orientation and brief assessment to triage their needs and determine next steps.  Some individuals may need to be referred out to additional community providers for specialized services and supports.

Reentry Welcome Center Staff

Why a Reentry Center?

A Reentry Welcome Center in the City of Hartford is important because individuals returning home will have access to support, information, resources, and referrals to vital services in one location. These services are key to an individual’s successful reintegration back into our community.

This Center will provide the necessary support and opportunities for individuals to seek the supports they need to rebuild their lives, reunify with their families and become productive members of our community.  Ultimately, this will create a safer community for all.

The Reentry Welcome Center was made possible by an Innovation Grant awarded to Community Partners in Action by the Hartford Foundation for Public Giving. The City of Hartford is a strategic partner in this process.  Similar centers are successfully established in New Haven and Bridgeport.

More Information about the Center

Greater Hartford Reentry Center Plan: The Greater Hartford Reentry Center Plan is a research study conducted in 2017 specifically for planning a centralized reentry program. The study recommendations guided the development of the Reentry Welcome Center and conducted by Diamond Research Consulting LLC for Community Partners in Action.

Key Collaborative Partners: The Reentry Welcome Center is working with over 40 non-profit and government agencies to provide services, including the City of Hartford and other key collaborative partners.

Location and Hours: The Center is open Monday through Friday from 8:00 a.m. to 4:00 p.m. It is located on the ground floor of City Hall at 550 Main Street in Hartford, CT. The Center can be accessed from Prospect Street entrance in the back.

Hartford City Hall is near public transportation. Metered parking is available on the street, at the library across the street and in parking lots nearby.

Virginia Lewis
Program Manager
Office: (860) 263-8476
Cell: (860) 840-1206

Reentry Welcome Center

Hartford City Hall, 550 Main Street, Ground Floor

Hartford, CT 06103

Tel: (860) 263-8476

Hours: Monday - Friday, 8:00 am - 4:00 pm